FAQs
Frequently Asked Questions (FAQs)
1. What is Dabonee?
Dabonee is an online store specializing in digital products, including SVG, EPS, PNG, and DXF design files. Customers can download these files immediately after a successful payment.
2. How do I purchase a digital file?
To purchase a digital file, simply browse our collection, add your desired items to the cart, and proceed to checkout. Once the payment is complete, you will receive a download link for your files.
3. What file formats are available?
We offer design files in SVG, EPS, PNG, and DXF formats. These formats are compatible with a variety of design software and cutting machines.
4. How do I download my purchased files?
After completing your purchase, a download link will be provided on the confirmation page. You will also receive an email with the download link. Click the link to download your files directly to your device.
5. Can I use these files for commercial purposes?
Yes, our files come with a commercial license, allowing you to use them for both personal and commercial projects. Please review our licensing terms for more details.
6. What if I encounter issues with my download?
If you experience any issues downloading your files, please contact our customer support team at [email protected]. We will be happy to assist you.
7. Can I get a refund for digital purchases?
Due to the nature of digital products, we do not offer refunds once the file has been downloaded. If you have any concerns about your purchase, please reach out to our support team for assistance.
8. How can I contact customer support?
You can contact our customer support team via email at [email protected]. We aim to respond to all inquiries within 24 hours.
9. Do I need an account to make a purchase?
No, you can make a purchase as a guest. However, creating an account allows you to track your orders and access your purchase history more easily.
10. Are there any special offers or discounts available?
Yes, we frequently offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
If you have any other questions or need further assistance, please feel free to contact us. Thank you for choosing Dabonee!