Return Policy

At Dabonee, we strive to provide high-quality digital design files and ensure customer satisfaction. Due to the nature of our products, we have a specific return policy in place for digital downloads.

Digital Product Refunds

All sales of digital products (SVG, EPS, PNG, DXF files) are final. Once you have downloaded a file, we cannot issue a refund, exchange, or cancellation. This is because digital products are intangible and cannot be returned.

Download Issues

If you experience any issues with downloading your purchased files, please contact our customer support team immediately at [email protected]. We will work with you to resolve the issue as quickly as possible.

File Errors

In the unlikely event that you encounter an error with a file (e.g., the file is corrupted or not as described), please contact us within 7 days of purchase. Provide a detailed description of the issue, and we will offer a replacement file or an alternative solution.

Duplicate Purchases

If you accidentally purchase the same item twice, please reach out to our support team at [email protected] with your order details. We will review your case and may offer a store credit or an alternative file of equal value.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products.

Thank you for understanding our return policy and for choosing Dabonee for your digital design needs.